FAQ’s
Q: Where do I get a claim number?
A: Your insurance company will provide you with a claim number when you report your auto accident. If you need the phone number of your insurance claims department, Glendale Auto Body would be glad to assist you. Just call us at 818 247-1677
Q: How will I know if my car is a total loss?
A: Your insurance company determines this by the actual cash value of your auto in ratio to the dollar amount of your repairs. Your insurance company will notify you if your vehicle is deemed a total loss, but please ask the experts at Glendale Auto body. We have all the experience to repair just about any damage.
Q: How long will the repairs take?
A: Repair times vary based on the extent of damage. Bring your vehicle to Glendale Auto Body, and our team will provide a detailed estimate of the repair timeline, ensuring transparency and efficiency for your convenience.
Q: How can I get a rental car?
A: Glendale Auto Body can have the rental car company meet you when you drop off your car. If you carry rental coverage on your policy, your rental can be direct billed to your insurance company. If you do not have rental coverage and were hit by another person, Glendale Auto Body can assist you in trying to get the rental paid thru their company. Also, when your vehicle is finished you may leave your rental at our location. A rental agent will pick your rental up for you.
Q: Can I get a ride home when I drop off my car?
A: Glendale Auto Body would be glad to give you a ride home if you live in the general area.
Q: How will I know when my car is done?
A: We’ll notify you one day in advance with the expected completion time for your vehicle. For more frequent updates, we can provide regular email progress reports throughout the repair process, keeping you informed every step of the way.
Q: Is there a warranty on the repairs to my vehicle?
A: Yes, there is a limited lifetime warranty on the repairs to your vehicle as long as you own it.
Q: Do I Have the Right to Pick My Repair Shop?
A: Yes, under California law, you have the right to choose your auto body repair facility. Your insurance company is required to work with the shop you select. As a Direct Repair Auto Collision Center, Glendale Auto Body partners with numerous insurance providers, ensuring a seamless repair process. With constant communication with adjusters and estimators, we expedite your claim and repair process efficiently. Our I-CAR certified technicians expertly restore your vehicle, helping to relieve the stress during what can be a challenging time.