Q: Where do I get a claim number?
A: Your insurance company will provide you with a claim number when you report your auto accident. If you need the phone number of your insurance claims department, Glendale Auto Body would be glad to assist you. Just call us at 818 247-1677
Q: How will I know if my car is a total loss?
A: Your insurance company determines this by the actual cash value of your auto in ratio to the dollar amount of your repairs. Your insurance company will notify you if your vehicle is deemed a total loss, but please ask the experts at Glendale Auto body. We have all the experience to repair just about any damage.
Q: How long will the repairs take?
A: Repairs vary depending on the amount of damage. When you bring your vehicle in, someone will be glad to give you an estimate of the time it will take to repair your car.
Q: How can I get a rental car?
A: Glendale Auto Body can have the rental car company meet you when you drop off your car. If you carry rental coverage on your policy, your rental can be direct billed to your insurance company. If you do not have rental coverage and were hit by another person, Glendale Auto Body can assist you in trying to get the rental paid thru their company. Also, when your vehicle is finished you may leave your rental at our location. A rental agent will pick your rental up for you.
Q: Can I get a ride home when I drop off my car?
A: Glendale Auto Body would be glad to give you a ride home if you live in the general area.
Q: How will I know when my car is done?
A: We will notify you a day in advance what time to expect your car back. If you would like updates more often during the repairs we can email you hroughout the process.
Q: Is there a warranty on the repairs to my vehicle?
A: Yes, there is a limited lifetime warranty on the repairs to your vehicle as long as you own it.
Q: Is it true that I have the right to select the auto body shop to repair my vehicle?
A: Yes. According to California legislation, you have the legal right to choose the auto body repair facility. Your insurance company must work with them to repair your vehicle. As a Direct Repair Auto Collision Shop, Glendale Auto Body works closely with many insurance companies on a regular basis. Because we are always in contact with various estimators and adjustors, we know how to get your claim processed quickly and conveniently. Our I-CAR certified technicians work expertly to repair your vehicle. We help you take the stress out of a very stressful time.